摘要
About the Role
Major accountabilities:
- Timely order management using relevant system.
- Perform manual order entry for site-to-site material transfer orders.
- Issue credit and debits notes.
- Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders.
- Perform order confirmation and inbound system booking for manually placed orders in the system.
- Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
- Maintain and issue customer open order list -Maintain accurate and up to date working procedures -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key performance indicators:
- Full compliance with required standards and policies (NFCM controls) - Compliance with order management deadlines - Process performance (e.g. order confirmation, confirm dates in the past) - End-users trained according to the agreed training plan
Minimum Requirements:
Work Experience:
- Operations Management and Execution.
Skills:
- Affiliate Marketing.
- Auditing.
- Calls Handling.
- Computer Programming.
- Conflict Resolution.
- Customer Care.
- Customer Requirements.
- Customer Service.
- Databases.
- Installations (Computer Programs).
- Microsoft Access.
- Ontology.
- Order Management.
- Physics.
- Relationship Building.
- Sales Support.
- Sap Erp.
- Scheduler.
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
